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Teamgate CRM Help & Support Hub

Everything you need to know to sell more with Teamgate

Getting Started

  • Teamgate – for picky sellers
  • Introduction: Teamgate terminology guide
  • Effective sales process management
  • Removing CRM demo data
  • Navigation: My profile, Settings, Logging ln
  • The structure of Teamgate CRM and workflow
  • Leads: Create, Manage and Convert Your Leads
  • Deals: Manage Your Deals and Your Sales Pipeline
  • Organizer: Plan Activities, Log Calls, Schedule Meetings
  • Contacts: Manage, Segment, Filter Your Contacts and Track Your Communication History
  • Insights: Analytics and Reports, Sales Forecasting, Performance Analysis
  • How to see all of my contacts in map?

User Management

  • How to change my password?
  • How to manage teams?
  • How to set and change my user details?
  • User card
  • How to upload/change my user profile photo?
  • What is Primary section and how to change it?
  • How to change my time zone?
  • How to change my system language?
  • How to activate inactive user?
  • How to set roles and permissions for users in Teamgate?
  • How to add users to my Teamgate account?
  • How to deactivate the user and reassign active tasks and records to another user?
  • How to export the users list?
  • User access and data visibility settings
  • Change the owner of contacts and active tasks
  • Forgot my password. How to reset the Teamgate password?
  • Manage automatic notifications
  • Audit logs
  • Reset password for other Teamgate user

Import and Export

  • How Do I Export Leads from Microsoft Outlook to Teamgate?
  • How do I Export Leads from Mac Contacts to Teamgate?
  • How to export contacts from Google contacts?
  • How to Export & Import contacts from iCloud account?
  • How to export leads, people and companies list from Teamgate?
  • How to import contacts from LinkedIn profile?
  • How to Export Your Data from Teamgate and Open a CSV File in Your MS Excel Program?
  • How to open exported CSV file using MS Excel?
  • How to import customer list from QuickBooks to Teamgate?
  • How to import customer list from Xero to Teamgate?
  • How to export tasks, meetings and custom activities from Teamgate?
  • Update Companies, Leads and People information in bulk with import
  • How to import Leads from Google Contacts?
  • How to import Leads to Teamgate?
  • How to import People and Companies list to Teamgate?
  • How to prepare a file for import?

Dashboard

  • Dashboard- Sales velocity
  • Dashboard overview

Leads

  • What is “What’s up?”
  • How to use search?
  • How can I delete a Lead?
  • How can I change owner of a Lead?
  • How to edit flags in Leads?
  • How to send a SMS to Leads?
  • How can I find all my Leads?
  • How can I tag a Lead?
  • How to create a new Lead?
  • How to plan new activity from Leads?
  • What is Lead source?
  • How to merge duplicates?
  • How to send a newsletter to my Leads?
  • How to use Smart menu in Leads?
  • How to copy email or phone number to clipboard in Leads?
  • What are custom fields and how to manage them in Leads?
  • How to make my Leads starred?
  • What is Lead’s card?
  • How to edit Leads?
  • Leads – Unqualified Reasons report
  • How to use bulk actions in Leads?
  • How to convert a lead to a contact?
  • How can I convert a Lead?
  • What is a Lead status in Teamgate?
  • What is Lead Scoring?
  • How to enable a grid view in Leads, People, Companies list?
  • How to sort Leads list and manage pages?
  • How to enable/disable or arrange columns in the list of Leads, People, Companies or Deals?
  • How can I use Leads in Teamgate?

Deals / Sales Process

  • What are deal loss reasons?
  • How to export your sales pipeline / deals?
  • How can I delete a Deal?
  • How can I change owner of a Deal?
  • Collapse / Expand Sales Pipeline Stages
  • How to change stage title?
  • How to move Deal through stages?
  • How can I add a new Deal?
  • Can I create a multi pipeline?
  • How to create the Sales Pipeline?
  • How to duplicate a deal?
  • How to assure there is always upcoming activities planned? Task management.
  • How to automatically set the value of the products assigned to the deals as the deal price?
  • Sales Pipeline Forecast
  • How to transfer tags and custom field information from the buyer card to a deal card when creating new deals manually?
  • Show sum of your deals in given pipeline stage
  • How can I see my lost or won deals?
  • How do Deals drag and drop work in Teamgate?

Companies & People

  • How can I delete the people?
  • How to see “My contacts”? and “My team’s contacts”?
  • How can I delete a company?
  • How to add a new company?
  • How can I change owner of a Company?
  • Dealing with Duplicates
  • How can I change owner of a contact?
  • What are People / Company statuses in Teamgate?
  • How to arrange information blocks in customers’ profile?
  • How to sort Companies and People list and manage pages?
  • Companies and People association tree

Organizer

  • How to make the meeting Private?
  • Create events straight from calendar
  • Schedule a meeting lasting several days
  • Review planned work of your colleagues
  • What are shared objects? (cont)
  • What are shared objects?
  • How to delete the activity from the Organizer?
  • How to synchronize your Android calendar with Teamgate?
  • Why can’t I edit all events?
  • How to see list view in the calendar?
  • How to create custom activity types?
  • How to change calendar colors?
  • How to change date format in the Calendar?
  • Outlook and Thunderbird calendar synchronization using CalDAV protocol
  • How to synchronize Teamgate calendar with iPhone/iPad?
  • How to set up Teamgate CalDAV on iPhone/iPad
  • How do I sync Teamgate calendar with Mac calendar using CalDAV?
  • How to sync Outlook calendar using CalDAV protocol?
  • How to sync Teamgate calendar with Google calendar?
  • How to synchronize Office365 and Outlook.com Calendar with Teamgate?
  • Where can I see scheduled meetings, calls reminders?
  • To-do list
  • Agenda
  • Calendar overview
  • How to schedule the meeting in Teamgate?
  • How to create tasks and activities in Teamgate?

Insights

  • Sales Results: Commission Tracker Report
  • Sales results: Pofitability
  • Sales Results: Customer Loss Reasons report
  • Sales Results: Won/Lost (cont)
  • Sales Results: Won/Lost
  • Sales Results: TOP Customers
  • Sales Results: Sales Trajectory
  • Sales Results: Won Deals
  • Marketing: Deals by Country
  • Marketing: Deals by Industry
  • Marketing: Deals by Source
  • Marketing: Leads by Country (cont)
  • Marketing: Leads by Country
  • Marketing: Leads by Industry
  • Marketing: Leads by Source
  • Marketing
  • Sales Pipeline: Movement (cont)
  • Sales Pipeline: Movement
  • Sales Pipeline: Sales Cycle (cont)
  • Sales Pipeline: Sales Cycle
  • Sales Pipeline: Stage Changes
  • Sales Pipeline: Sales Funnel
  • Insights: Sales Forecast
  • Sales Pipeline: Pipeline history (cont)
  • Sales Pipeline: Pipeline history
  • Sales Pipeline: Pipeline today
  • Sales Pipeline: Pipeline today (cont)
  • Leads – Unqualified Reasons report
  • Leads: Leads Trajectory
  • Activity: Activity Ratios (cont)
  • Activity: Activity Ratios
  • Insights: Activity Goals
  • Activity: Activity Goals
  • How to set goals?

Settings

  • How Can I Use/Scan QR Codes?
  • Filter “Not contacted within”
  • Maps. How to see all my deals in the map?
  • Teamgate is disconnecting me. How to keep logged in for 30 days?
  • How to register an error?
  • How to create customer loss reasons?
  • How to use filter?
  • Trial account cancellation
  • Global search
  • What is locale and how to change it?
  • Change your system language
  • How to create my own filter combination?
  • How to create and edit custom fields?
  • How to use and manage tags?
  • How to create a tag?
  • Morning Muffin
  • Custom fields mapping. Transfer custom fields information from leads to companies, people and deals
  • Mandatory fields. How to make fields mandatory to fill when creating new contacts?

Billing

  • How do I cancel my subscription?
  • Where can I find an invoice?
  • How to change subscription plan?
  • How to subscribe to Teamgate?
  • Add or Update Your Payment Method
  • Plans and pricing
  • Add or Reduce Users
  • Payment Methods

Files

  • How do I search for files?
  • How the files filtering works?
  • Where can I find files, related to my clients?
  • How can I view and download files?
  • How to upload files to notes, tasks and appointments?
  • How to upload my files to Teamgate?
  • How to upload file to a deal?

Integrations

  • Where can I find my API authentication key (AUTH_TOKEN)?
  • Where can I find the list of possible integrations?
  • Mailchimp and Teamgate integration
  • How to sync files with Google Drive?
  • Zapier: Add new leads with Facebook Lead Ads
  • Nexmo. Send SMS to your customers and receive SMS reminders
  • How to use WordPress web form?
  • Twilio and Teamgate integration. How to set-up?
  • Track your contacts and deals geolocation in the map!
  • Google Calendar. Sync your meetings!
  • Freshdesk integration
  • Zapier: Teamgate-Slack integration
  • How to sync contacts between Google Contacts and Teamgate using Piesync?
  • Zapier. What It Is, And What Can You Do With It?
  • SurveyMonkey integration
  • How to create an invoice in Xero after winning the deal?
  • How to use Xero and Teamgate integration?
  • How to connect Xero to Teamgate?
  • How to use QuickBooks and Teamgate integration? 
  • How to connect QuickBooks Online to Teamgate?
  • How to use Twilio integration?
  • How to use Intercom and Teamgate integration?
  • How to connect Intercom with Teamgate?
  • Hubspot integration
  • Zendesk and Teamgate integration
  • My profile: Integrations and Login settings

Email

  • What is an Additional email address?
  • How to create a password to connect email while using 2-step verification in Gmail?
  • How to create email templates in Teamgate?
  • How to attach an email copy to the Lead card?
  • How to automatically attach incoming email copies to Teamgate using Office 365?
  • Change the default logic of how email copies attach to Deals cards
  • Email Signature
  • How to use Sales Inbox in Teamgate?
  • How to enable Sales Inbox for lower than admin user role?
  • How to setup Email Sync for Gmail users?
  • How to setup Email Sync? (Not for Gmail users)
  • How to automatically attach incoming email copies to Teamgate using Outlook email program? Email forwarding
  • How to automatically attach outgoing email copies using Outlook email program? Automatic CC rule.
  • How to automatically attach emails to Teamgate using Gmail? (Smart Bcc/ forwarding)
  • How to automatically attach email copies to Teamgate?

Security

  • Teamgate | Terms of service
  • Teamgate | Privacy policy
  • How about security?

Mobile App

  • How to install Teamgate mobile app for Android?
  • How to install Teamgate mobile app for iPhone?

Release Notes

  • Relase notes 2018-03-27
  • Release notes 2018-03-06
  • Release notes 2018-01-11
  • Release notes 2017-04-18
  • Release notes 2017-02-27
  • Release notes 2017-02-01
  • Release notes 2017-01-17
  • Release Notes thru 2015-07-20
  • Release notes 2017-01-24
  • Release notes 2017-02-17
  • Release notes 2017-03-14
  • Release notes 2017-05-24
  • Release notes 2018-04-05
  • Release notes 2018-05-03
  • Release notes: 2018-06-26
  • Release notes: 2018-09-07
  • Release notes 2018-10-09
  • Release notes 2018-11-22
  • Release notes 2018-10-26
  • Release notes 2018-09-27
  • Release notes 2019-01-10
  • Release notes 2020-01-21
  • Release notes 2019-12-03
  • Release notes 2019-12-17
  • Release notes 2020-03-27
  • Release notes 2020-02-11
  • Release notes 2020-05-07
  • Release notes 2020-08-27
  • Release notes 2020-06-11
  • Release notes 2020-10-14
  • Release notes 2022-04-28
  • Release notes 2022-06-20
  • Release notes 2018-05-03
  • Release notes 2017-01-17
  • Release notes 2017-01-24
  • Release notes 2017-02-01
  • Release notes 2017-02-17
  • Release notes 2017-02-27
  • Release notes 2017-03-14
  • Release notes 2017-04-18
  • Release notes 2017-05-24
  • Release notes 2018-04-05
  • Home
  • Teamgate Support Hub
  • Dashboard
  • Dashboard overview
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Dashboard overview

3 min read

Teamgate CRM offers the smart personalised dashboard for every sales team. The new dashboard has been created with a sales professionals advisers and clients demand in order to purify the key indicators in daily sales team life. Monitor rep performance easily with the dashboard. From your Teamgate home screen, you’ll see a detailed overview of everything you need to know about your sales pipeline & other activities. See everyone’s tasks, top deals, goals, and active deals in an activity feed that updates in real time.

The private dashboard will display all important information in one place. The sales manager would be able to see the most relevant information there: objectives, results forecast, hottest sales opportunities, referrals and the activity window – to monitor the whole team pulse.

In the upper bar of the desktop, you can select and watch a responsible person (employee) which data will be displayed. The convenient selection list will allow choosing other responsible people, teams (groups) or the whole organization.

While Selecting a responsible person immediately after his name you will see whether sales targets, total and as a percentage are achieved.

Above the upper bar you will find:

NEW LEADS: Total number of new leads created during given time period. Choose the desired time period from the drop-down menu.

TOTAL PIPELINE: Total amount of active deals at the moment, which closing date falls within given period. Choose the desired time period from the drop-down menu.

FORECAST:  System identifies deals which estimated closure date belong to the period chosen in the report and sums up a total forecasted value of all identified active deals in the pipeline by using a formula: Forecast = a Deal value multiplied by the probability % indicated in the sales pipeline stage. Overdue deals (estimated closure dates that are past due) are not included in the forecast report.

SALES REVENUE: shows the total amount of deals won during the period selected.

While having these numbers and statistics the sales team will be able to predict the next action plan: to focus on new leads search or to focus on potential deals closure.

The 12-month sales goal achievements show how the dynamics of the sales objectives and results have changed. Sometimes sales targets are difficult and not achieved, which could demotivate managers. Looking at 12-month dynamics of today’s situation can be corrected by objectives in order to get closer to the achievable results. The adjustments allow seeing how this will affect the whole team performance and if other adjustments are needed.

Measurement of Activity is still a popular measure of the seller employment. You could measure the cold calls numbers, the number of successful calls, the number of meetings, the number of new customers and so on. The objectives are reflected in the personal desktop and immediately visible results achieved permits the action to be taken here and now.

In the Conversion box, you will see two important figures that are important not only for your sales but also the marketing team. Sales conversion indicates the extent to which sales opportunities for you to win. The aim of this figure is often caused by each seller individually, from his skills and experience. Therefore, the possibility to compare the conversion with all team conversion average could help motivate sellers to seek the best possible results.

Leads conversion metrics is important for marketing team by the fact that they could calculate what is the average price of a single lead. Knowing how much leads sales team has to have is the perfect thing to calculate the cost of customer acquisition.

In order to realize the real potential of your own sales situation, it is enough to check the sales funnel. Sales funnel indicates how many potential opportunities you have at every stage. If you work with different processes, you can easily view them all.Open possibilities in sales funnel will show you a list of available sales opportunities with risk characteristics. It is this feature will allow you to focus on the fact which opportunities should be given more resources. Often this feature describes the possibilities should be closed as soon as possible and concentrate on other work. Convenient to the fact that the list easily reaches every sales opportunity card.The most common cause of lost deals is often forgotten when considering the sales results. However, it is the very important metric for improving conversions. In this box, you’ll see not only your typical most common reason for the defeat, but you will see the comparison with your whole team. This is a good way to strengthen your conversions raising competence at each level.

On the right side, you will find activity board, which will show only information relevant to you to monitor what is currently happening. You personally can choose only those actions that you want to monitor, and which are relevant to you. It will always be at the disposal of what is going on with your sales team, will help to avoid duplicates, and keep in touch with all the members of the team.

Table of Contents
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    • Whitepaper: Sales process flowchart
    • Whitepaper: Practical sales tips
    • Whitepaper: Choosing A CRM
    • Whitepaper: Sales Dev Playbook
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    • Sales Acceleration
    • Contact Management
    • Product Catalogue
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    • Analytics & Reports
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    • Sales Activity
    • Pipeline Management
    • Sales Leaderboard
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